Privacy Policy

Last updated: February 13, 2026

At Victoria allied health care services, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and all applicable health privacy legislation.

1.Information We Collect

We collect information necessary to provide you with safe, effective healthcare services. This may include:

Personal Information

Name, date of birth, contact details (address, phone, email), Medicare number, NDIS number (if applicable), and emergency contact information.

Health Information

Medical history, current health conditions, medications, treatment history, assessment findings, treatment plans, and progress notes.

Financial Information

Billing information, payment details, insurance information, and NDIS plan details where relevant.

2.How We Use Your Information

We use your information solely for purposes related to your healthcare:

To assess your needs and develop appropriate treatment plans
To provide safe, effective healthcare services
To communicate with you about appointments and care
To coordinate care with other healthcare providers (with your consent)
To process billing and insurance claims
To comply with legal and regulatory requirements
To improve our services through quality assurance activities

3.How We Protect Your Information

We take the security of your information seriously and have implemented multiple safeguards:

Secure, encrypted electronic record systems
Restricted access to client records (only authorized staff)
Secure storage of physical records
Regular staff training on privacy and confidentiality
Confidentiality agreements with all staff and contractor

4.Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information when:

You have provided explicit consent
It is necessary for your treatment (e.g., referrals to specialists)
Required by law (e.g., court orders, mandatory reporting)
Necessary to prevent serious harm to you or others
When sharing information with other healthcare providers, we only share what is necessary and relevant to your care.

6.Retention of Records

We retain your health records for a minimum of 7 years after your last contact with us, in accordance with Australian health record retention requirements. Some records may be kept longer as required by law.

When records are no longer required, they are securely destroyed in accordance with privacy legislation.

7.Website & Cookies

Our website may use cookies and analytics tools to improve user experience. These tools collect non-identifying information about how visitors use our site. You can disable cookies through your browser settings.

We do not collect sensitive health information through our website. Any information submitted through online forms is transmitted securely.

8.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised date.

Privacy Questions or Concerns?

If you have questions about our privacy practices, wish to access your records, or have a privacy concern, please contact our Privacy Officer:

Email:
Info@victorialliedhealthcare.co.au

Phone: +61452000080

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

5.Your Rights

You have the right to:

Access Your Records

Request access to your health records at any time. We will provide copies within a reasonable timeframe.

Request Corrections

Ask us to correct any inaccurate or incomplete information in your records.

Restrict Access

Request limitations on who can access your information (subject to legal and clinical requirements).

Make a Complaint

Lodge a privacy complaint if you believe your information has been mishandled. We will investigate and respond promptly.